But, it did change from "Access is denied" to hanging after bringing up a "Save as PDF" explorer dialog.ģ) Ran jv16 Power Tools 2014 and ran the registry cleaner. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7ĭidn't fix it. At the command prompt, the following line, and then press ENTER: If you are prompted for an administrator password or confirmation, type your password or click Continue.ģ. Right-click cmd in the Programs list, and then click Run as administrator. Click Start, and then type cmd in the Start Search box.Ģ. To run the System File Checker tool, follow these steps:ġ. SFC tool scans system files and replaces incorrect versions of the system files by using the correct versions. Try performing System File Checker (SFC) scan on your computer. YMMV.ġ) Opened %TMP% as administrator and deleted all I could. Had same problem (Windows 7 Enterprise 64-bit, Acrobat Pro XI). Much more importantly, thank you, Acrobat Support, for taking notice. I hope my workaround is helpful to desperate users, despite its pathetic nature. Since Acrobat is chosen as the printer because many applications do not have inherent "Save as Acrobat" functionality, this turns out to be fairly obstructive to my trying to get my work done. It is not practical to have to go through Acrobat "Help > Repair Acrobat Installation" when I want to print to Acrobat, as I said, my default printer. I have had numerous versions of Acrobat as my default printer for many years (did I say I abhor paper), and have not had this problem before. The "Help > Repair Acrobat Installation" workaround requires 15 minutes. I have gone through this drill 4-5 or more times now. This has become tiresome, hence my coming to this forum. Effectively, every time I want to use Acrobat as a printer, I have to go through the "Help > Repair Acrobat Installation" routine if I want to print to Acrobat, full stop. The symptoms definitely recur after the PC is rebooted, although I have not tracked if the symptoms recur on the next, immediate reboot. However, Acrobat subsequently goes offline again, and the above symptoms repeat. I tried repairing Acrobat from "Control Panel > Programs and Features" which did not help, but opening Acrobat 10.1.8 and selecting "Help > Repair Acrobat Installation" from the Menu restored the online status of the printer I was then able to print, saving the print job to a file with the Acrobat "Save As" dialogue box. I have not found any Window's method of putting the Acrobat printer back "online." To summarize, I do not receive any error message when I set the browser print job in motion via the browser print dialogue box rather, the focus is simply returned to the browser without any action, and on checking, no print job is enqueued to the "offline" Acrobat printer. When printing to Acrobat 10.1.8 from Chrome, IE, Firefox, the print job never gets enqueued, I never reach the Acrobat "Save As" dialogue box, and when checking the Acrobat printer status (Acrobat is my default printer) through "Start > Devices and Printers," Windows Seven says the printer has been offline for so many days. My particulars, similar to those reported by others: Perhaps if I weigh in, this thread will assist in incrementally approaching the tipping point whereby Acrobat Support will take notice. Right now I'm at a complete loss what to try next to fix the broken "Print to AdobePDF". Alas I've been unsuccessful in fixing the problem. I have also deleted infcache.1 following another suggested solution and then, yesterday, I uninstalled and reinstalled Acrobat XI Pro with a registry cleaning between uninstalling and reinstalling with jv16 Power Tools. I have uninstalled/installed the Adobe PDF "printer" (remove device and add a printer) many times drilling down to the proper *.inf file starting with "Use an existing port" for Adobe PDF, Have Disk, browse to AdobePDF.inf, and then use the sixth down Adobe PDF Converter. I registered my product Octoand for most of the year everything has worked great!Īs others with this problem have described, the Print To AdobePDF (Adobe PDF Converter) seems to be progressing (there is a progress bar on screen) and then it stops with no output at all rather than the old/usual way of opening Acrobat with the new document on-screen). Until the last few weeks, from about a year ago with Adobe Acrobat Pro XI on a Win7 Pro 64-bit system, I've been able to "Print to AdobePDF" as a printer (versus "Save As AdobePDF" which continues to work as expected in MS Word 2010, etc.).
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